We’d Like to Hear From You
Do you have a question about one of our guides, a suggestion, or a mistake to report? Please get in touch. The easiest way is to use the contact form on this page. Your message goes to the small team that runs the website, and we read every one.
How to Use the Form
Add your name, write a short subject, and type your message in the box provided. You don’t need to be formal. A few clear sentences are enough. If you’re writing about a particular page, mention its title so we can find it quickly.
When to Expect a Reply
We usually respond within a few working days. Busy periods, public holidays, and weekends can slow us down, so thank you for being patient. We haven’t ignored you if the reply takes a little longer.
What You Can Write to Us About
- Questions about the guides and explanations on this website.
- Outdated information, broken links, or pages that don’t load.
- Suggestions for topics you’d like us to cover.
- Questions about your privacy or removing personal details.
- General feedback, kind words, or helpful criticism.
Helping Us Help You
A bit of detail goes a long way. Tell us what you were trying to do, what you expected to happen, and what actually happened. For technical problems, mentioning your phone or computer and your browser can help us find the cause faster.
Please Read This First
We are an independent information website and not part of SASSA or the government. We cannot check your application, change a decision, speed up a payment, or look up your personal records. For anything like that, you need to use SASSA’s official channels.
Reporting a Scam
If you’ve come across a suspicious message, a fake website, or someone asking for money to help with your grant, please let us know. Send us the details and, where you can, the page address. We may use the information to warn other visitors.
Protect Your Personal Details
Please don’t include your ID number, banking details, PIN, or passwords in your message. We will never ask for them, and you should never give them to anyone who contacts you out of the blue.
Your Privacy
We use the details you send only to reply to you. We don’t sell them or pass them to anyone else. Our Privacy Policy page explains more.
Thank You
We really do appreciate everyone who takes the time to write. Your messages help us keep this website accurate and useful for people who depend on clear information. We look forward to your message soon.